Renewals Representative

Job Summary

To protect and grow recurring revenue, the full-time Renewals Representative will manage the complete renewal cycle through proactive outreach, negotiation, and execution of contracts while working remotely across the US.

Key responsibilities

• Own and drive the end-to-end renewals process in collaboration with the Customer Success team to enhance customer contracts and relationships
• Engage with key customer decision-makers to identify requirements, negotiate renewal contracts, and ensure timely commitments
• Maintain and report an accurate 90-day forecast of renewals, ensuring pipeline hygiene and accuracy

Required qualifications

• Proven experience in managing and closing renewals or account management processes from start to finish
• Strong negotiation and objection-handling skills for complex renewal conversations with multiple stakeholders
• Ability to manage a high-volume book of business while maintaining forecast accuracy
• Self-motivated with a results-driven mindset and a strong desire to exceed quotas
• Experience identifying upsell and cross-sell opportunities within the renewal cycle