Renewals Representative
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Job Summary
Managing an assigned portfolio of customer renewals, the full-time Renewals Representative will oversee the renewal process from engagement to signature, ensuring accurate forecasts and addressing churn risks while collaborating with various teams in a remote environment.
Key responsibilities
- Own and manage the renewal cycle, engaging customers 90-120 days before contract expiration to confirm details
- Maintain an accurate renewal forecast and pipeline in Salesforce, participating in forecast calls to update on deal status and risks
- Negotiate renewal terms and prepare quotes, while identifying expansion opportunities and coordinating with channel partners
Required qualifications
- 3-5+ years of experience in renewals, account management, customer success, or B2B SaaS sales
- Proven track record of meeting or exceeding renewal or retention targets
- Solid commercial skills, including pricing, quoting, and negotiating subscription agreements
- Proficiency with Salesforce and CPQ tools
- Bachelor's degree or equivalent professional experience
Complete Job Description
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