Renewals Specialist
Job Summary
To manage the full renewal lifecycle for subscription customers, the full-time Renewals Specialist will collaborate with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely and accurate renewals while maintaining high customer satisfaction in a remote work environment.
Key responsibilities
- Lead initial renewal contract negotiations and process customer license audits
- Ensure prompt responses to customer requests and manage a pipeline of renewal quotes and orders
- Maintain CRM data integrity and communicate customer feedback to internal teams
Required qualifications
- 1-2 years of experience in contract renewals, customer success, or inside sales
- Familiarity with Salesforce and Salesforce CPQ
- Strong time management skills with the ability to prioritize competing deadlines
- Ability to understand technical and pricing concepts quickly
- Exceptional attention to detail and strong multitasking ability
Complete Job Description
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