Renewals Specialist

Job Summary

Owning the end-to-end commercial renewal process, the full-time Renewals Specialist will manage a high-volume portfolio of Enterprise customers remotely, ensuring timely contract renewals and collaborating with Customer Success teams to mitigate churn risks.

Key responsibilities

• Prepare and send renewal quotes, negotiate pricing and terms, and manage all aspects of the renewal process
• Maintain a high-volume renewal pipeline, ensuring 60 renewals per quarter progress smoothly with clear next steps
• Collaborate with Scaled CSMs to assess customer health and identify potential risks to renewals

Required qualifications

• B2B SaaS renewals experience, including ownership of commercial renewals and account management
• Experience managing a high-volume portfolio of customers, particularly with contracts valued at 20k-50k ARR
• Strong negotiation skills and familiarity with the mechanics of SaaS renewals, including contracts and procurement
• Demonstrated operational rigor in managing renewal pipelines and CRM data accuracy
• Experience in a high-growth startup environment where processes evolve rapidly