Renewals Specialist

Job Summary

Partnering with Account Managers, the full-time remote Renewals Specialist will manage the renewal process for customers, ensuring timely renewals and improving operational efficiency while supporting a 95% retention goal.

Key responsibilities

• Forecast upcoming renewals and prepare renewal quotes, including complex growth quotes as needed
• Coordinate with various departments to manage renewal timelines, documentation, and customer communications
• Analyze renewal rates and account usage, maintaining accurate records in Salesforce and Totango

Required qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field, or equivalent experience
• 1-3 years of experience in sales operations, account management, or customer service
• Experience leading discussions to clarify complex requirements with customers or internal teams
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Preferred experience with Salesforce and familiarity with quoting software