Renewals Specialist

Job Summary

As a full-time remote Renewals Specialist, the successful candidate will manage the complete renewal lifecycle for a designated portfolio of customers, focusing on early outreach, risk identification, negotiation, and securing contract signatures.

Key responsibilities

• Own the renewals process for assigned accounts, initiating outreach and preparing quotes 90-120 days prior to contract term end
• Build relationships across customer organizations to engage decision-makers and mitigate churn through early risk identification
• Accurately forecast renewals by maintaining an updated HubSpot pipeline and tracking key metrics such as renewal rates and revenue retention

Required qualifications

• 3-5+ years of experience in a SaaS renewals role with direct ownership of a renewal book and retention targets
• Strong negotiation skills with a proven track record of closing renewals and managing pricing adjustments
• Experience in identifying at-risk accounts and implementing churn mitigation strategies
• Hands-on experience using a CRM for managing pipeline and forecasting renewals
• Solid understanding of SaaS subscription models and retention metrics, including GRR and NRR