Renewals Specialist

Job Summary

Owning the renewal pipeline for a diverse portfolio of small church and nonprofit partners, the full-time Renewals Specialist will manage partner relationships, oversee automated outreach in HubSpot, and ensure timely renewals while working remotely.

Key responsibilities

• Manage the renewal pipeline and maintain accurate records in HubSpot, proactively identifying at-risk accounts
• Provide professional support for partner inquiries and handle routine account requests efficiently
• Run overdue invoice sequences and collaborate with Sales to identify upsell opportunities based on partner engagement signals

Required qualifications

• 2-4 years of experience in account management, customer success, renewals, or a similar client-facing role
• Hands-on experience with HubSpot or a comparable CRM
• Ability to manage a high-volume book of business with strong organizational skills
• Experience running automated, one-to-many customer outreach sequences
• Alignment with Overflow's mission and values, and comfort with a flexible work model