Resolution Support Specialist

Job Summary

Providing essential support for a $3.5 billion Supply Chain, the full-time remote Resolution Support Specialist will manage customer inquiries related to the Procure to Pay process, resolve match exceptions, and ensure effective communication with suppliers and employees.

Key responsibilities

• Review and resolve 90-120 match exception items daily according to standard operating procedures
• Utilize the ServiceNow ticketing system to track and respond to inquiries regarding match exceptions
• Communicate effectively with customers and provide feedback on recurring issues to management

Required qualifications

• Bachelor's Degree in a related field preferred
• 1+ years of experience in purchasing, operations, accounts payable, or customer service support preferred
• Knowledge of basic computer systems, including Microsoft Office and preferably PHS applications
• Excellent organizational skills and the ability to prioritize tasks independently
• Ability to work effectively as part of a team