Restaurant Support Specialist
Job Summary
To support a growing restaurant division, the full-time Retention Restaurant Support Specialist will provide exceptional customer service, manage inbound inquiries, and educate clients on Yelp's SaaS products while working remotely within operational hours of 6:00 AM to 8:00 PM Pacific Time.
Key responsibilities
- Provide timely inbound customer support via phone and email
- Consult with clients to address their business needs and ensure retention
- Become an expert in Yelp's Restaurant SaaS product suite to offer tailored solutions
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Availability to work weekends and holidays between 6 AM and 8 PM PST
- Experience in SaaS, sales, client retention, support, or customer success preferred
- Strong communication skills across various platforms
- Access to a high-speed internet connection; mobile hotspots are not acceptable
Complete Job Description
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