Retention Account Manager
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Job Summary
To support small and medium-sized businesses, the full-time Retention Account Manager will engage with clients across various verticals to implement retention strategies, reduce churn, and drive long-term partnerships while working remotely.
Key responsibilities
- Retain a multi-million dollar client base by understanding SMB customer needs
- Deploy retention strategies to mitigate churn and increase contract adoption
- Collaborate with Sales, Support, Product, and Analytics teams to enhance retention strategies
Required qualifications
- 5+ years of experience in Sales, Account Management, or a related field
- Proven ability to discover and close retention and growth opportunities
- Experience managing a pipeline to achieve revenue targets
- Strong negotiation and financial literacy skills
- Passion for leveraging technology to support small and medium-sized businesses
Complete Job Description
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