Retention Account Manager
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Job Summary
To support small and medium-sized businesses, the full-time Retention Account Manager will engage with clients to implement retention strategies, reduce churn, and enhance contract adoption while working remotely.
Key responsibilities
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals and strategically address their concerns
- Deploy retention strategies to mitigate churn and work collaboratively with cross-functional teams to enhance retention efforts
Required qualifications
- 5+ years of experience in Sales, Account Management, or a related field
- Proven track record in discovering and closing retention and growth opportunities
- Experience managing a pipeline to achieve revenue targets
- Strong negotiation and financial literacy skills
- Passion and knowledge about how new technologies can better serve small and medium-sized businesses
Complete Job Description
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