Retention and Recovery Specialist

Job Summary

Interacting with clients and client representatives remotely, the full-time Retention and Recovery Specialist will manage inquiries regarding the return of company rental equipment, resolve customer issues, and maintain detailed documentation of communications.

Key responsibilities

• Respond to client inquiries via phone, email, and mail while maintaining professionalism and courtesy
• Investigate and resolve issues, implementing solutions or escalating unresolved matters as necessary
• Document call details and maintain customer files, while identifying trends and recommending process improvements

Required qualifications

• High School Diploma or GED required
• Zero (0) plus years of experience or equivalent combination of education and/or experience
• Proficiency in Word, Excel, Outlook, and PowerPoint
• Self-motivation with the ability to work independently and within teams
• Flexibility to work varying hours and overtime as needed