Retention and Sales Specialist

Job Summary

Owning the retention process for premium programs, the full-time remote Retention and Sales Specialist will manage high-value retention conversations, oversee external sales partnerships, and design structured retention experiments to enhance customer loyalty and reduce churn.

Key responsibilities

• Run retention calls for complex cases and establish standards for team members
• Own the commercial relationship with external sales agencies, including performance metrics and contract management
• Design and implement structured retention experiments to assess and improve retention strategies

Required qualifications

• 5+ years of experience in retention, customer success, or customer-facing sales, with a proven track record of improving retention metrics
• Experience managing external agencies or vendors against performance standards
• Proficiency in data analysis and familiarity with tools like Airtable and Google Sheets
• Strong understanding of retention strategies in a high-ticket sales environment
• Experience with online learning platforms and a personal interest in personal growth and development