Retention Representative

Job Summary

To support customer loyalty and revenue objectives, the full-time Retention Representative will manage inbound and outbound calls to retain and upsell services, working remotely four days a week after training and maintaining availability from 8am-8pm, Monday-Friday.

Key responsibilities

• Service inbound calls from residential customers regarding service changes and retention
• Conduct proactive outbound calls to build customer loyalty and exceed revenue goals
• Address complex customer inquiries and complaints while providing tailored service recommendations

Required qualifications

• High School diploma or GED required; Associate or bachelor's degree preferred
• At least 1 year of previous sales/retention and/or service experience required
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)
• Leadership experience preferred