Retention Restaurant Support Specialist
Job Summary
Providing exceptional customer service, the full-time Retention Restaurant Support Specialist will manage inbound support inquiries, educate restaurant owners on Yelp's SaaS product suite, and adapt solutions to meet client needs in a remote environment.
Key responsibilities
- Deliver timely inbound customer support via phone and email
- Consult with customers to resolve business needs and enhance client retention
- Become an expert in Yelp's Restaurant tools and provide tailored recommendations
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Availability to work weekends and holidays between 6AM-8PM PST
- Preferred experience in SaaS, sales, client retention, support, or customer success
- Strong communication skills across various channels
- Access to a hardline high-speed internet connection for remote work
Complete Job Description
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