Retention Restaurant Support Specialist
Job Summary
Providing exceptional customer service, the full-time Retention Restaurant Support Specialist will manage inbound support for restaurant clients, consult on product usage, and adapt solutions to meet client needs in a remote capacity.
Key responsibilities
- Deliver timely inbound customer support via phone and email
- Consult with clients to understand their needs and provide tailored solutions
- Become an expert in the Yelp Restaurant SaaS product suite to effectively assist clients
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Experience in SaaS, sales, client retention, support, or customer success preferred
- Availability to work weekends and holidays between 6AM-8PM PST
- Strong ability to handle challenging conversations professionally
- Access to a hardline high-speed internet connection
Complete Job Description
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