Retention Restaurant Support Specialist
Job Summary
Providing exceptional customer support, the full-time Retention Restaurant Support Specialist will assist restaurant owners by addressing inquiries, educating them on Yelp's SaaS product suite, and ensuring client retention while working remotely within operational hours from 6:00 AM to 8:00 PM Pacific Time.
Key responsibilities
- Deliver timely inbound customer support via phone and email
- Consult with customers to understand their needs and provide tailored solutions
- Become an expert in Yelp's Restaurant tools to help clients effectively market their businesses
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Availability to work weekends and holidays between 6 AM and 8 PM PST
- Preferred experience in SaaS, sales, client retention, support, or customer success
- Access to a high-speed internet connection (not satellite or mobile hotspot)
- Ability to adapt and thrive in a fast-paced, high-growth environment
Complete Job Description
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