Retention Sales Agent

Job Summary

Dynamic and results-oriented, the full-time Retention Sales Agent will work remotely to provide exceptional service to existing customers, assist with their needs, and implement retention strategies to maintain the core customer base.

Key responsibilities:

• Providing exceptional service through inbound and outbound calls to existing customers
• Discussing customer needs and matching them with suitable price plans and promotions
• Implementing retention strategies and negotiating contract renewals to retain business

Required qualifications:

• High school diploma or equivalent; college education is a plus
• Two years of experience in a comparable position
• Experience in customer support or issue resolution
• Ability to work various shifts, including mornings, afternoons, and evenings
• Access to high-speed internet