Retention Specialist
Job Summary
A company is looking for a Retention Specialist responsible for retaining customers and revenue.
Key Responsibilities
- Respond to cancellation requests via phone and email
- Work with other teams to resolve customer issues and troubleshoot problems
- Reach out to customers who left negative reviews to retain their business
Required Qualifications
- 2+ years of experience in customer service or related fields
- Knowledge of how car dealerships operate
- Experience with CRM ticketing systems
- Familiarity with general computer troubleshooting and remote support tools
- Sales experience is a plus but not required
Complete Job Description
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