Retention Strategist
Job Summary
Owning the lifecycle strategy for a portfolio of 6-8 DTC brands, the full-time Retention Strategist will manage retention strategies, identify revenue opportunities, and lead client relationships while working remotely.
Key responsibilities
- Develop and oversee retention strategies, including flows, campaigns, and segmentation
- Utilize data to pinpoint high-leverage opportunities and create actionable plans
- Lead client interactions, including monthly reporting and strategy presentations
Required qualifications
- 2+ years of hands-on experience with Klaviyo managing DTC eCommerce accounts
- Proven track record of driving measurable retention results
- Strong commercial instinct focused on revenue and profit outcomes
- Experience in client-facing roles with the ability to navigate difficult conversations
- Experience managing or directing a small team or pod
Complete Job Description
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