Retention Support Specialist
Job Summary
To support a growing restaurant division, the full-time Retention Support Specialist will provide exceptional customer service to restaurant owners, managing inbound inquiries and offering solutions while working remotely.
Key responsibilities:
- Provide timely inbound customer support via phone and email
- Consult and educate customers on Yelp's restaurant tools to address their business needs
- Become an expert in the Yelp Restaurant SaaS product suite and adapt recommendations based on client requirements
Required qualifications:
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Availability to work weekends and holidays between 6 AM-8 PM PST
- Experience in SaaS, sales, client retention, support, or customer success is preferred
- Strong communication skills across various channels
- Ability to thrive in a fast-paced, high-growth environment
Complete Job Description
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