Retirement Sales Activation Specialist

Job Summary

Supporting the onboarding team, the full-time remote Retirement Sales Activation Specialist will manage the setup and launch of new clients' 401(k) plans, ensuring a smooth activation process while meeting performance metrics and delivering exceptional customer experiences.

Key responsibilities

• Communicate with customers to identify their needs and assist in establishing their 401(k) plans
• Meet monthly activation targets by managing client pipelines and timelines while handling objections
• Partner with internal teams to resolve customer escalations and improve the sales activation experience

Required qualifications

• Knowledge and experience with retirement plan design, particularly in 401(k) plans
• 3+ years of customer implementation or sales experience in a SaaS environment or retirement industry
• Strong work ethic with a proactive approach to customer follow-up and engagement
• Excellent organizational skills to manage multiple tasks and deadlines effectively
• Bachelor's degree or equivalent experience