Revenue Cycle Management Specialist

Job Summary

As a full-time remote Revenue Cycle Management Specialist, the candidate will manage incoming revenue cycle tickets, resolve unpaid accounts receivable issues, and serve as a subject matter expert for internal teams, ensuring effective cash flow and customer support in a fast-paced startup environment.

Key responsibilities

• Own and resolve incoming revenue cycle tickets, investigating payment and billing questions
• Serve as the primary resource for Customer Success Managers on revenue cycle topics and escalate customer issues effectively
• Identify trends in ticket escalations and communicate product enhancement recommendations to the Product team

Required qualifications

• Behavioral health revenue cycle experience or experience in a closely comparable specialty
• Deep knowledge of full-cycle revenue processes, including eligibility verification and A/R follow-up
• Hands-on experience working claims and understanding payer behavior
• Demonstrated strength in customer service with clear and professional communication
• Strong analytical skills for investigating and resolving payment issues