Revenue Operations Lead

Job Summary

To drive the development and implementation of scalable systems and processes, the part-time Revenue Operations & Systems Lead will manage member success operations, track member engagement, and ensure data integrity across systems while working remotely for approximately 16-24 hours per week.

Key responsibilities

• Serve as the dedicated systems and operations lead for Member Success, enhancing team capacity for member engagement and revenue-generating activities
• Build and maintain systems that track the member journey, ensuring a clear view of onboarding, engagement, and renewal processes
• Own data flow and integrity across shared systems, collaborating with cross-functional teams to ensure reliable information sources

Required qualifications

• 3-5+ years of experience in Revenue Operations, Customer Success Operations, or a related field, preferably within a membership or community organization
• Hands-on experience with Salesforce, including admin-level configuration and reporting
• Strong proficiency with Airtable, Excel, and/or Google Sheets for building databases and analytical models
• Experience implementing process improvements and workflow automation using tools like APIs and AI solutions
• Familiarity with customer success metrics, including engagement, retention, and renewal rates