Reverse Mortgage Processing Manager
Job Summary
Providing operations leadership in a full-time capacity, the Reverse Mortgage Processing Manager will supervise processing staff, track performance metrics, and enhance the client experience while working remotely.
Key responsibilities
- Supervise and train processing staff, conducting performance evaluations
- Track performance metrics and generate reports to ensure compliance with service level agreements
- Review escalations and resolve complex issues, collaborating with the sales team to enhance customer service
Required qualifications
- Minimum of 2 years of Reverse Operations experience
- Preferred experience in DE Underwriting
- Strong leadership and organizational skills
- Understanding of government and regulatory guidelines related to mortgage loans
- Able to work effectively under pressure with multiple deadlines
Complete Job Description
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