Risk Customer Support Specialist

Job Summary

Focused on managing customer interactions related to risk, the full-time Customer Support Specialist - Risk will handle inbound inquiries and collaborate with various Risk teams to ensure a seamless customer experience, working remotely within the United States.

Key responsibilities

• Serve as the first point of contact for customers affected by risk actions, such as account restrictions and closures
• Manage inbound email inquiries related to account changes, legal updates, and check disbursement requests
• Collaborate with internal Risk teams to ensure smooth process handoffs and accurate communication

Required qualifications

• 2+ years of experience in a customer operations team, preferably in fintech or banking
• Strong understanding of AML and risk functions within financial institutions
• Ability to clearly explain complex topics to customers with empathy
• Excellent organizational skills to manage multiple operational workstreams
• Self-motivated with a customer experience-first mindset