Risk Customer Support Specialist

Job Summary

To support a growing team, the full-time Risk Customer Support Specialist will manage customer interactions related to risk actions, collaborate with internal Risk teams, and ensure a positive customer experience in sensitive situations, with the option to work remotely within the United States or Canada.

Key responsibilities

• Serve as the first point of contact for customers affected by risk actions, such as account restrictions and closures
• Manage inbound email inquiries related to risk, including legal address updates and business structure changes
• Collaborate with internal Risk teams to ensure smooth communication and process handoffs

Required qualifications

• 2+ years of experience in a customer operations team, preferably in fintech or banking
• Strong understanding of AML and risk functions within financial institutions
• Ability to explain complex topics to customers with empathy and precision
• Excellent written communication skills, particularly in sensitive contexts
• Strong organizational skills to manage multiple operational priorities