RMA Coordinator

Job Summary

Managing the end-to-end return, repair, and replacement process for data center hardware, the full-time RMA Coordinator will oversee RMA operations and spare parts inventory management remotely, collaborating with technical teams and vendors to ensure efficient hardware returns and replacements.

Key responsibilities

• Manage the complete RMA lifecycle for servers, storage, and networking equipment, ensuring timely returns and replacements
• Coordinate logistics for hardware returns, including shipments, documentation, and tracking with vendors
• Maintain accurate RMA records and inventory data using ERP and CRM systems while supporting spare parts inventory management

Required qualifications

• Approximately 5 years of experience managing RMA processes for enterprise IT hardware
• Demonstrated experience coordinating end-to-end hardware returns and vendor authorizations
• Strong Excel skills, including experience with reporting and inventory tracking
• Familiarity with server, storage, and networking hardware components
• Experience using ERP or CRM systems for managing RMA transactions and inventory records