Roadside Assistance Call Center Representative

Job Summary

Working remotely, the part-time Roadside Assistance Call Center Representative will field incoming emergency calls from members, ensuring their immediate safety while providing exceptional service in a fast-paced environment.

Key responsibilities:

• Field incoming calls from members requiring emergency roadside assistance and document details accurately
• Maintain a compassionate demeanor during high-intensity calls while relaying critical information to expedite dispatching
• Collaborate with team members to ensure smooth operation of Emergency Roadside Service and meet performance goals

Required qualifications:

• Prior customer service experience, preferably in a call center environment
• Ability to provide excellent service in a high-volume call setting
• Strong empathy and a desire to assist individuals in distress
• High School diploma, GED, or equivalent
• Proficiency in Microsoft Teams and Outlook, along with advanced computer and multi-tasking skills