Roadside Assistance Call Center Representative

Job Summary

As a remote, full-time Roadside Assistance Call Center Representative, the successful candidate will field incoming calls from members in distress, ensuring their immediate safety while delivering exceptional service and documenting details accurately.

Key responsibilities:

• Field incoming calls for emergency roadside assistance, including towing and minor mechanical issues
• Document member details promptly while maintaining a compassionate demeanor during high-intensity calls
• Collaborate with internal and external teams to expedite the dispatching process and enhance member satisfaction

Required qualifications:

• Prior customer service experience, with call center experience preferred
• Ability to thrive in a high-volume call environment and provide excellent customer service
• Advanced computer skills, including proficiency in Microsoft Teams and Outlook
• High School diploma, GED, or equivalent
• Comprehensive understanding of maps, GPS systems, and traffic safety rules