Roadside Assistance Call Center Representative
Job Summary
As a remote, full-time AAA Roadside Assistance Call Center Representative, the successful candidate will field incoming calls from members requiring emergency assistance, ensuring their immediate safety and satisfaction while documenting details accurately in a fast-paced environment.
Key responsibilities
- Field incoming calls for emergency roadside assistance services, such as towing and locksmith services
- Document member distress details promptly while maintaining a compassionate demeanor during high-intensity calls
- Collaborate with internal and external teams to expedite the dispatching process and ensure smooth operations
Required qualifications
- Prior customer service experience; call center experience is preferred
- Ability to thrive in a high-volume call environment with excellent multitasking skills
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED, or equivalent required
Complete Job Description
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