Robotics Technical Support Engineer
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Job Summary
Providing remote and occasional onsite technical support, the full-time Robotics Technical Support Engineer will assist customers and field personnel with J&J MedTech products, demonstrating exceptional customer service and troubleshooting skills.
Key Responsibilities:
- Deliver outstanding customer support while maintaining knowledge of J&J MedTech products and services
- Participate in weekend and off-hours emergency on-call coverage to ensure 24/7 technical support
- Apply technical knowledge to triage equipment issues and provide training support for business partners and customers
Required Qualifications:
- Associate's Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering, or related field
- Minimum 2+ years' experience in a medical contact center or handling customer service issues in a medical environment
- Technical troubleshooting skills
- Knowledge of Medical Device Regulations or similar compliance standards
- Experience with ERP and CRM applications is preferred
Complete Job Description
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