Robotics Technical Support Engineer
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Job Summary
Providing remote and occasional onsite technical support, the full-time Robotics Technical Support Engineer II will assist customers and field personnel with J&J MedTech products, ensuring outstanding customer service and troubleshooting capital equipment issues.
Key Responsibilities:
- Delivering exceptional customer support while maintaining product knowledge of J&J MedTech offerings
- Participating in 24/7 emergency on-call coverage to assist customers with technical issues
- Applying troubleshooting skills to assess and resolve capital equipment problems effectively
Required Qualifications:
- Associate's Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering, or a related field
- Minimum 2+ years of experience in a medical contact center or handling customer service issues in a medical environment
- Technical troubleshooting skills and familiarity with Medical Device Regulations
- Experience with ERP and CRM applications is preferred
- Strong decision-making and critical thinking abilities
Complete Job Description
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