Root Cause Analysis Leader
Job Summary
Leading the end-to-end Major Customer Events process, the full-time Global Root Cause Analysis (RCA) Leader will ensure technical rigor and operational efficiency in addressing high-impact customer quality issues while working remotely.
Key responsibilities:
- Manage and facilitate problem-solving for Major Customer Events, ensuring RCA closure within 90 days
- Act as the primary coach for RCA Leaders, promoting proficiency in methodologies like Lean and Six Sigma
- Track progress and share learnings through regular RCA review calls with cross-functional teams
Required qualifications:
- Bachelor's degree in Engineering or a related technical discipline, or equivalent relevant experience
- Significant practical experience in Power Generation, Transmission & Distribution, or heavy industrial sectors
- Demonstrated experience leading complex root cause investigations and systemic quality improvement initiatives
- Proven mentoring and coaching abilities to motivate and inspire teams
- Experience with data governance and data-driven decision making
Complete Job Description
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