Sage Intacct Support Specialist

Job Summary

To support a growing practice, the full-time remote Sage Intacct Customer Support Senior Associate will manage customer support tickets, troubleshoot issues, and collaborate with clients and internal teams to provide effective solutions in the Sage Intacct environment.

Key responsibilities

• Review, assign, and take ownership of customer support tickets, responding promptly to inquiries
• Test potential solutions in demonstration environments and escalate unresolved issues to management or Sage Intacct support
• Build strong relationships with clients and team members while participating in coaching and development programs

Required qualifications

• Bachelor's degree in business administration, accounting, MIS, or equivalent experience
• Three (3)+ years of experience in accounting or finance, preferably with exposure to ERP systems or software technical support
• Proficiency in Microsoft Suite
• Strong leadership, project management, and organizational skills
• Eligibility to work in the U.S. without sponsorship