Sales Director, CX Solutions
Job Summary
To drive growth of the Customer Experience (CX) portfolio, the full-time remote Sales Director, CX Solutions will manage strategic accounts, execute account strategies, and position AI-enabled CX capabilities to solve complex business challenges.
Key responsibilities
- Own and grow a portfolio of strategic CX accounts by building and executing account plans focused on expanding adoption of AI-enabled CX solutions
- Drive new CX revenue within existing accounts and develop new customer acquisition strategies across key verticals such as healthcare, retail, and financial services
- Lead the end-to-end CX sales process, including discovery, value conversations, and delivering high-quality proposals and presentations
Required qualifications
- 5+ years of formal field sales experience in Financial Services, Healthcare, Retail, or Cable/Telecommunications
- 8+ years of sales experience with a proven track record of exceeding sales quotas and driving the full sales cycle
- Strong Client Relationship Management skills with experience in building long-term partnerships
- Experience in driving transformational change focused on customer experience or digital engagement
- Familiarity with market trends in leveraging AI technologies in customer experience solutions
Complete Job Description
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