Sales Operations Analyst
Job Summary
Building and owning customer analytics, the full-time Sales Operations Analyst will work remotely to drive Net Revenue Retention and customer success outcomes by translating complex data into actionable insights for customer-facing teams.
Key responsibilities
- Develop customer health scores and churn propensity models while producing weekly and quarterly reports for account management
- Generate insights to identify expansion opportunities and track service behavior for customer value enhancement
- Maintain data infrastructure and automate reporting processes, ensuring accurate and timely delivery of analytics
Required qualifications
- 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist, preferably with Power BI
- Experience in logistics, supply chain, distribution, or e-commerce fulfillment, with a focus on spare parts
- Proven ability to build actionable dashboards and connect to ERP/WMS data sources
- Familiarity with CRM data structures such as HubSpot, Salesforce, or Pipedrive
- Working knowledge of Python or similar for data analysis
Complete Job Description
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