Sales Operations Analyst
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Job Summary
Detail-oriented and deadline-driven, the full-time temporary Sales Operations Analyst will manage the daily chargeback dispute queue, build evidence packages, and recover revenue lost to invalid disputes while working remotely.
Key responsibilities
- Manage the daily dispute queue, prioritizing by response deadline and dollar value to ensure zero missed deadlines
- Build and submit compelling evidence packages through processor portals, matched to each dispute's reason code
- Analyze dispute data to identify trends and recommend process improvements
Required qualifications
- 2+ years of hands-on chargeback or dispute management experience in e-commerce or payments
- Proficiency in SQL and Excel or Google Sheets for data analysis
- Familiarity with Visa, Mastercard, Amex, and Discover dispute rules and response timelines
- Experience with consumer electronics or connected device disputes
- Operational or analytical experience with a focus on high-volume, deadline-driven work
Complete Job Description
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