Sales Operations Manager

Job Summary

To support the Services organization, the full-time remote Sales Operations Manager will manage operational processes, optimize workflows, and collaborate with cross-functional teams to enhance the customer experience and drive business growth.

Key responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross-functional teams to scope and execute strategic projects aimed at reducing workflow friction and inefficiencies
• Manage weekly and monthly business processes, escalating deviations from goals and expectations

Required qualifications

• 3+ years of Field Sales/Revenue Operations experience in a high-growth SaaS company
• Exceptional spreadsheet and data management skills for structuring analyses and driving decision-making
• Experience in building Salesforce reports and dashboards, with knowledge of SFDC application integration
• Experience collaborating with Sales Leadership on forecasting, territory alignment, and related initiatives
• Demonstrated ability to prioritize workload and manage multiple projects in a rapidly changing environment