Sales Operations Manager
Job Summary
Leading the day-to-day operations of a phone-based sales team, the full-time Sales Operations Manager will drive performance, enhance customer experience, and implement operational strategies in a remote environment within the Durable Medical Equipment (DME) and mobility industry.
Key Responsibilities
- Lead and develop a high-performing team of Product Experts through recruitment, coaching, and performance management
- Monitor and drive team performance through KPI analysis and targeted coaching to improve sales effectiveness and customer satisfaction
- Oversee daily sales operations, including workforce planning and service-level management, to maximize productivity and customer responsiveness
Required Qualifications
- Bachelor's degree in Business, Management, Marketing, or a related field
- Three to five years of leadership experience managing inside sales or contact center teams, preferably in healthcare or DME
- Demonstrated success in employee development and performance management
- Experience driving sales performance through KPI management and operational execution
- Proficiency with Microsoft Office applications, including Excel
Complete Job Description
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