Sales Operations Manager

Job Summary

Managing the day-to-day operations of the inside sales team, the full-time remote Sales Operations Manager will oversee staffing, training, and performance while ensuring the team effectively qualifies leads and books appointments for contractor customers.

Key responsibilities

• Manage team schedules, coverage, and attendance while hiring and onboarding new sales representatives
• Coach team members through call reviews and track key performance metrics to ensure optimal performance
• Document processes and identify areas for improvement to enhance team efficiency and effectiveness

Required qualifications

• Experience managing an inside sales or appointment-setting team
• Proven ability to coach sales representatives and improve their performance
• Background in sales operations or support operations at a fast-growing company
• Familiarity with the home services or remodeling industry
• Strong organizational skills and comfort with ambiguity and fast-paced changes