Sales Retention Representative

Job Summary

To support a growing Retention team, the full-time Sales Retention Representative will manage inbound and outbound communications with prospective customers, resolve ARC cases, and provide an excellent customer experience while working remotely.

Key responsibilities

• Resolve ARC (At Risk Customer) cases and manage a pipeline of customer interactions
• Handle inbound and primarily outbound calls to educate and re-engage with solar prospects
• Overcome objections and de-escalate customer concerns in a professional manner

Required qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a related field, preferably in retention or sales
• At least six months of experience in a call center environment
• Proficient with email, Google Suite, and CRM tools (Salesforce preferred)
• Bilingual ability, with Spanish as a plus