Sales & Retention Specialist

Job Summary

Owning the retention process for premium programs, the full-time remote Sales & Retention Specialist will manage retention conversations, oversee onboarding, and handle external sales partnerships to enhance customer loyalty and reduce churn.

Key responsibilities

• Own the end-to-end retention process and manage high-value retention calls
• Define onboarding standards and build risk signals to identify disengaging students early
• Manage relationships with external sales agencies, ensuring performance metrics are met

Required qualifications

• 5+ years of experience in retention, customer success, or customer-facing sales
• Demonstrable track record of improving retention, churn, or conversion metrics
• Experience managing external agencies or vendors against performance standards
• Familiarity with online learning platforms and high-ticket programs
• Strong personal interest in personal growth and development