Sales Service Specialist Director

Job Summary

To drive revenue growth and enhance customer experience, the hybrid Sales Service Specialist Director will lead complex digital solution transformations for global clients, focusing on sales service and marketing strategies while collaborating with diverse stakeholders.

Key responsibilities

• Lead discovery discussions with clients to define sales service and marketing objectives, translating them into actionable solution roadmaps
• Develop comprehensive service line offerings that integrate consulting methods and platforms, ensuring efficient adoption by multinational clients
• Monitor the success of implemented solutions through key performance indicators and recommend data-driven enhancements for continuous improvement

Required qualifications

• Extensive experience in senior functional roles within sales service or marketing environments, particularly in executing complex transformation programs
• Strong understanding of end-to-end processes in customer acquisition, onboarding, and marketing automation across various industries
• Practical knowledge of customer relationship and marketing enablement platforms for effective implementation and integration
• Advanced analytical skills to interpret sales pipelines and campaign performance, translating insights into prioritized initiatives
• Familiarity with agile delivery practices and ability to collaborate effectively with distributed teams in a hybrid work environment