Sales Specialist - Retention
Job Summary
To kick off new teams, the full-time Sales Specialist - Retention will manage inbound customer cancellation calls, make outbound calls to address failed subscription payments, and ensure high customer satisfaction while working remotely.
Key responsibilities
- Take inbound calls to retain customers and address cancellation concerns
- Make outbound calls to customers with failed subscription payments
- Consult with customers on best practices for protecting their online identity and identify upsell opportunities
Required qualifications
- 1-2 years of sales or retention experience with a track record of meeting performance metrics
- Strong interpersonal skills with a natural ability to engage with customers
- Self-motivated and goal-oriented with a team player mentality
- Creative problem-solving skills and strong business acumen
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,222 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
