Sales Support Agent

Job Summary

Supporting day-to-day sales activities, the full-time Individual Sales Support Agent will provide information and assistance to customers, brokers, and internal organizations in a remote setting, with a work schedule of Monday to Friday from 8:00 a.m. to 6:00 p.m. ET, and rotating shifts during Open Enrollment.

Key responsibilities

• Receiving, investigating, and resolving inquiries in a timely manner while documenting all communications
• Answering basic inquiries and resolving routine problems regarding products and services via calls, email, or internet chat
• Conducting customer satisfaction surveys and identifying cross-selling opportunities

Required qualifications

• High School Diploma or equivalent
• 2 years of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Solid consultative understanding of insurance products
• Experience in Medicare and/or Marketplace is preferred