Salesforce Business Analyst

Job Summary

Working remotely on a full-time basis, the Salesforce Business Analyst will manage requirements gathering, Salesforce configuration, testing, training, and post-deployment support to deliver enterprise cloud technology solutions.

Key responsibilities

• Conduct discovery and requirements refinement sessions to identify business, functional, and technological needs
• Create comprehensive user stories and solution design documentation while performing fit-gap analysis between Salesforce functionality and client requirements
• Design innovative Salesforce solutions, manage custom development specifications, and deliver training sessions to end users

Required qualifications

• 5+ years of Salesforce administration or consulting experience, with a background in project coordination or business analysis
• Salesforce Administrator certification required; Business Analyst certification preferred
• Experience in defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders
• Proven ability to support Salesforce deployments, including data migrations and third-party integrations
• Strong analytical skills with experience in data analysis and reporting