Salesforce Business Analyst

Job Summary

Leading the analysis for complex, multi-system initiatives, the full-time remote Salesforce Business Analyst will manage requirements gathering, documentation, and delivery across enterprise applications, primarily focusing on Salesforce, while mentoring other analysts and shaping business processes.

Key Responsibilities

• Lead analysis for complex initiatives such as quote-to-cash and customer lifecycle, from problem framing through go-live
• Own the end-to-end view of cross-system processes and data flows, ensuring integration and data ownership clarity
• Define and maintain business analysis standards and mentor junior analysts to enhance the quality of user stories and acceptance criteria

Required Qualifications

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent experience
• 8+ years of business analysis experience with enterprise applications
• 5+ years of hands-on experience with Salesforce (e.g., Sales Cloud, Service Cloud, CPQ)
• Proven track record leading large, cross-functional, multi-system initiatives
• Experience mentoring or coaching other Business Analysts