Salesforce Certified CRM Administrator

Job Summary

Leading the CRM administration and ecosystem, the full-time salaried Lead, CRM Administration and Ecosystem will oversee the technical configuration and integration of various tools, including Salesforce and HubSpot, while managing user access and collaborating with IT leaders to ensure data governance and security in a remote work environment.

Key responsibilities:

• Administer and maintain the CRM ecosystem, focusing on advanced configuration and integration of Salesforce, HubSpot, and other systems
• Design validation rules, flows, and automation to enhance end-user workflows across tools
• Lead deployments and ensure platform stability, scalability, and alignment with enterprise architecture

Required qualifications:

• 8+ years of enterprise CRM administration experience in a nonprofit setting, with at least five years in a complex Salesforce environment
• Salesforce Certified Platform Administrator I certification required
• Salesforce Certified Platform Administrator II and Nonprofit Success Pack Consultant certifications preferred
• Demonstrated proficiency in the Salesforce Lightning platform and experience with various CRM tools
• Ability to assess the impact of new requirements across the CRM ecosystem and integrated systems