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Salesforce Certified Customer Support Engineer
Job Summary
A company is looking for a Customer Support Engineer, Tier 1.
Key Responsibilities
- Act as the primary contact for customer technical support, ensuring urgency and ownership in interactions
- Utilize Salesforce Service Cloud to manage incoming support cases and resolve customer issues
- Validate customer-reported bugs, create tickets in Jira, and recommend product enhancements
Required Qualifications
- Experience with SaaS products, particularly CRM or CX products, is preferred
- Salesforce Admin (201) Certification is required
- Technical proficiency with a quick aptitude for learning new technologies
- Availability during US Pacific or Mountain time business hours
- Experience as a Salesforce Administrator or Business Analyst is preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
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